Return and Refund Policy
At AeroFulfill, we are committed to ensuring customer satisfaction by providing top-quality products and services. If you encounter any issues with your order, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns and offer refunds or replacements for the following cases:
- Damaged or Defective Products: If the product arrives damaged or defective, you are eligible for a replacement or refund.
- Undelivered Products: If the product has not been delivered within the promised shipping time and tracking shows no delivery, you may request a refund or replacement.
- Wrong Product Received: If you receive an incorrect item, please contact us, and we will arrange a replacement or refund.
2. Return Process
To initiate a return or refund, follow these steps:
- Contact Us: Reach out to our customer service team within 30 days of receiving the product. Include your order number, a description of the issue, and any relevant photos (for damaged or defective products).
- Approval: Our team will review your request and respond with instructions on how to proceed with the return or refund.
- Return Shipping: If a return is necessary, we will provide instructions on how to ship the item back. In some cases, return shipping costs may be covered by AeroFulfill.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within [Insert Number] business days.
4. Replacement Policy
In cases where a replacement is requested, we will process the new order and ship the replacement product as soon as possible. Delivery times for replacements may vary based on the product and destination.
5. Non-Returnable Items
Certain products are not eligible for returns, including:
- Customized or Personalized Products (unless damaged or defective).
- Clearance or Sale Items (unless damaged or defective).
6. Cancellations
Orders can be canceled before they are processed. If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled, but it may still qualify for a return or refund under the conditions outlined above.
7. Contact Information
For return or refund inquiries, please contact us:
AeroFulfill
Email: info@aerofulfill.com
Phone: +86 180 3602 9040
Address: 4th Floor, No. 20 Shaotang Road, Qianqiao Street, Huishan District, Wuxi City, Jiangsu Province