About Aerofulfill

We Built the Fulfillment Infrastructure
Shopify Brands Deserve.

Aerofulfill is not a marketplace, a software tool, or a freelance agent. We are a managed fulfillment company with our own 80,000 sq ft warehouse in Wuxi, China — purpose-built for Shopify brands that refuse to let fulfillment be the weakest link in their supply chain.

Get Your Free Quote Meet the Team

100+

Team Members

5M+

Orders Fulfilled

80K sq ft

Wuxi Warehouse

5,000+

Brands Served

Our Story

Born from a Problem
Every Shopify Brand Knows

Aerofulfill was founded in 2017 by Alaia Lee, a cross-border e-commerce logistics veteran who spent 15 years watching the same pattern destroy promising Shopify brands: great products, strong marketing, growing demand — and fulfillment that couldn't keep up.

The problem wasn't a lack of shipping options. It was a lack of operational ownership. Brands sourcing from China had to cobble together private agents, shared 3PLs, and unverified shipping lines. Nobody owned the full chain. Tracking numbers didn't update. Quality control was nonexistent. Chargebacks ate margins. Payment processors froze funds. And when Chinese New Year came, everything shut down.

Johannes built Aerofulfill to fix this. Not another marketplace. Not another self-serve platform. A managed fulfillment company that owns its own warehouse, runs ISO-certified quality control, uses verified last-mile carriers, and assigns every brand a dedicated Logistics Architect — one person who owns the entire fulfillment lifecycle from sourcing to delivery.

Today, Aerofulfill operates from an 80,000 sq ft fulfillment center in Wuxi, Jiangsu Province, with 100+ team members across six specialized departments. We have fulfilled over 5 million orders for more than 5,000 Shopify brands worldwide, maintaining a 0.04% chargeback rate and a 96% client retention rate.

The mission has never changed: make fulfillment the strongest link in your supply chain — not the weakest.

Our Journey

Key Milestones in
Building Aerofulfill

2017

Aerofulfill Founded

Alaia Lee establishes Aerofulfill in Wuxi, China with a team of 8 and a 5,000 sq ft warehouse. The first 50 Shopify brands onboard within 90 days.

2018

Verified Tracking Launched

Aerofulfill becomes one of the first China-based fulfillment providers to offer real last-mile carrier injection through USPS, Royal Mail, and AU Post — court-admissible delivery proof on every order.

2019

ISO Quality Control Certified

Inbound QC process achieves ISO certification. Every production batch is inspected, photographed, and documented before units enter inventory. Defect rates drop below 0.5% across all clients.

2020

1,000th Brand Milestone

1,000 active Shopify brands on the platform. Team grows to 40+ members. Warehouse expands to 25,000 sq ft to handle pandemic-driven e-commerce surge.

2021

Factory Sourcing Network Hits 500+

On-the-ground sourcing team expands across Jiangsu, Zhejiang, Guangdong, and Fujian provinces. 500+ verified and audited factories now in the approved network.

2022

80,000 sq ft Warehouse Operational

Purpose-built Wuxi fulfillment center opens — climate-controlled storage, barcode-verified picking, 10,000+ orders/day capacity. Full branded packaging production line integrated on-site.

2023

5,000+ Brands, 4M+ Orders

96% client retention rate achieved. Dedicated Logistics Architect model refined — each Architect manages 15–20 accounts maximum for deep operational context.

2024

5 Million Orders Fulfilled

5M order milestone reached. 0.04% chargeback rate, 99.8% on-time dispatch, 48-hour average fund release for client payment processors. Team exceeds 100 members across 6 departments.

Leadership

The People Who Build and
Run Your Fulfillment Infrastructure

Operations veterans who have spent their careers solving the exact problems Shopify brands face when sourcing and shipping from China.

Alaia Lee

Chief Executive Officer

15+ years in cross-border e-commerce logistics. Built Aerofulfill from the ground up with one mission: make China-to-global fulfillment the strongest link in every Shopify brand's supply chain.

Wei Liu

VP, Warehouse Operations

Former operations director at a top-10 Chinese 3PL. Oversees the 80,000 sq ft Wuxi fulfillment center, warehouse automation, QC workflows, and the team that dispatches 10,000+ orders per day.

Dany Li

Head of Client Success

Manages the Logistics Architect team. Ensures every client has a named point of contact, weekly optimization reviews, and 1-hour escalation SLA. Directly responsible for the 96% client retention rate.

Sarah Chen

Head of Sourcing

10+ years sourcing across Jiangsu, Zhejiang, Guangdong, and Fujian provinces. Manages the factory vetting process, price negotiation, and OEM/ODM programs that save brands an average of 23% on COGS.

Yuki Zhang

Head of Quality Control

ISO quality management specialist. Built the inbound inspection framework that achieves 99.95% SKU accuracy. Leads the QC engineering team that photographs, documents, and flags defects before units enter inventory.

David Wang

Head of Technology

Architected the native Shopify API integration, real-time order sync engine, and warehouse management system. Responsible for the zero-manual-work pipeline from Shopify checkout to carrier dispatch.

Departments

Specialized Teams Working
Behind Every Order

Each department is purpose-built for a specific stage of the fulfillment lifecycle. Together, they form the operational backbone that makes your backend invisible.

18 specialists

Logistics Architects

Your named point of contact. Each Logistics Architect manages 15–20 accounts with full context — integration, QC, sourcing, packaging, escalations. 1-hour SLA. Weekly optimization reviews. They treat your fulfillment like their own business.

12 engineers

Quality Control Engineers

ISO-certified inbound inspection on every production batch. Unit-level QC, defect photography, documentation, and reject protocols. The team that maintains 99.95% SKU accuracy and ensures defective units never reach your customers.

8 specialists

Factory Sourcing Team

On-the-ground factory discovery, vetting, and relationship management across four provinces. Price negotiation in Mandarin with volume leverage from 5,000+ brands. Average client savings: 23%.

45+ operators

Warehouse Operations

The floor team at our 80,000 sq ft Wuxi fulfillment center. Barcode-verified picking, pack-line management, carrier dispatch coordination, and surge scaling. Same-day dispatch for orders before 6pm CST.

10 engineers

Technology & Integration

Built and maintains the native Shopify API, real-time order sync engine, tracking upload automation, and warehouse management system. Every integration is zero-manual-work by design.

7 designers

Packaging & Brand Design

Designs and produces custom branded packaging — boxes, poly mailers, tissue paper, thank-you cards, and promotional inserts. Translates brand guidelines into a premium unboxing experience at no setup cost.

Our Principles

The Operating Principles
Behind Every Decision

These are not slogans on a wall. They are the decision-making framework every team member uses — from the warehouse floor to the leadership table.

Ownership Over Tickets

Your Logistics Architect owns the outcome, not a ticket number. One person, full accountability, end-to-end resolution. If something goes wrong, they fix it — they don't escalate to a queue.

Measure Everything

Every SLA, QC rate, dispatch time, and cost metric is tracked, reported, and optimized weekly. If we cannot measure it, we do not claim it. Transparency is built into our operating model.

Zero Tolerance on Quality

Defective units never enter inventory. Production batches that fail ISO inspection thresholds are rejected and replaced at factory cost. We protect your customers before they know there's a problem.

Build for Scale

Every system, process, and workflow is designed to handle 10x volume without degradation. When your ads work, we keep up. Surge capacity is infrastructure, not a promise.

What Brands Say

The Team Behind the Results

0.04%

Chargeback Rate

48hrs

Avg Fund Release

96%

Client Retention

23%

Avg Cost Savings (90d)

Dedicated support changed everything

"After three years of shared support queues and generic responses, having a named Logistics Architect who actually knows my products, my packaging, and my pain points — it is a completely different experience. Problems get solved in hours, not weeks."

Amanda P.

Founder · Beauty Brand · Shopify Plus

QC team saved our brand

"We received a production batch with 9% defect rate. The QC team caught every single defective unit, documented the issue, and worked with the factory on replacement production at their cost. None of those units reached a customer."

James R.

CEO · Health Supplements · Shopify

Sourcing team saved us 31%

"The sourcing team found us a verified factory producing the exact same specification as our Alibaba supplier — 31% cheaper. They negotiated in Mandarin, managed samples, and had inventory in the warehouse within 5 weeks."

Nina K.

COO · Pet Products · Shopify Plus

Free Custom Quote

Get Matched With Your
Logistics Architect

Dedicated Logistics Architect

Named specialist assigned to your account within 24 hours.

Per-Unit Cost Breakdown

Custom pricing tailored to your SKUs, packaging, and volume tier.

Shipping Rate Matrix

Rates for your target markets with SLA guarantees.

Projected Savings Report

Side-by-side comparison vs your current provider.

No commitment · Your data stays private · Quote within 24 hours

Request Your Quote

Less than 2 minutes. Your Logistics Architect responds within 24 hours.

Quote Request Received!

Your Logistics Architect will reach out within 24 hours with a custom plan.

Book a Strategy Call

Questions About Aerofulfill

Our headquarters and primary fulfillment center are in Wuxi, Jiangsu Province, China. The 80,000 sq ft warehouse and all core operations — QC, sourcing, packaging, and warehouse management — are run from this location. Our Logistics Architects serve clients globally across all time zones.

Yes. Every client is assigned a named Logistics Architect — a single point of contact who manages your entire fulfillment lifecycle. They handle integration, QC oversight, sourcing coordination, packaging design, and escalations. 1-hour escalation SLA. Weekly optimization reviews. If your Logistics Architect is unavailable, a trained backup with full context takes over.

Each Logistics Architect manages 15–20 accounts maximum. This ratio ensures they have deep context on your products, packaging, QC requirements, and operational history. They are not splitting attention across hundreds of clients.

Every inbound production batch goes through ISO-certified inspection at our Wuxi warehouse. The QC engineering team performs unit-level visual inspection, dimensional checks, functional testing where applicable, and barcode verification. Defects are photographed, documented, and flagged. Units that fail inspection are rejected and never enter your inventory.

Yes. We welcome client visits to our 80,000 sq ft fulfillment center in Wuxi. Your Logistics Architect can arrange a tour that covers the warehouse floor, QC inspection stations, packaging production area, and dispatch operations. Contact us to schedule.

Every account has full documentation in our system — product specs, QC protocols, packaging requirements, communication history, and operational preferences. If your Logistics Architect transitions, a trained replacement with full context takes over with zero service disruption. The 96% client retention rate reflects our team stability.

Our sourcing specialists operate on the ground across Jiangsu, Zhejiang, Guangdong, and Fujian provinces. They conduct on-site factory audits, verify business licenses, assess production capacity, review quality management systems, and check references from existing clients. Roughly 70% of factories evaluated are rejected. Only ISO-compliant, verified facilities make our approved network.

Logistics Architects are available across all major time zones. Your assigned specialist will confirm communication windows during onboarding. For critical escalations, the 1-hour SLA applies regardless of time zone. Non-critical requests are handled within 4 business hours.

We Built the Fulfillment InfrastructureShopify Brands Deserve.

Born from a ProblemEvery Shopify Brand Knows

Key Milestones inBuilding Aerofulfill